Privacy Policy | Empowered Life TV

Last updated: 7 September 2026

Empowered Life TV is a trading name of TrustMatch Group Ltd, a company registered in England and Wales under company number 07439907.

Registered office:

16 Stone Barton

Cranbrook

Exeter

Devon

England

EX5 7FA

Email: [email protected]

TrustMatch Group Ltd is the data controller responsible for the personal information described in this Privacy Policy.

1. Information we collect

Depending on how you interact with Empowered Life TV, we may collect:

your name and email address;

contact details you provide to us;

information you submit through forms, enquiries or surveys;

records of resources, programmes or products you request or purchase;

payment and transaction information, although payment card information is normally processed directly by our payment provider;

your marketing preferences and records of any consent you give or withdraw;

correspondence between you and Empowered Life TV;

technical information relating to your use of our websites, such as IP address, browser/device information and website activity where permitted; and

information reasonably required to operate, secure and improve our services.

Please avoid sending us sensitive personal information, including detailed medical or mental-health information, unless we have specifically requested it and explained why it is required.

2. How we use your information

We may use personal information to:

send you a free meditation, resource or other material that you have requested;

respond to enquiries and provide customer support;

provide products, programmes, digital content or services you have purchased;

administer accounts, payments and transactions;

communicate important service or transaction information;

maintain appropriate business, accounting and compliance records;

prevent misuse, fraud or security problems;

understand and improve our websites, resources and services; and

send marketing emails where you have consented to receive them.

3. Our lawful bases

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Legitimate interests — including responding to requests, supplying free resources that people specifically request, operating and securing our business and providing customer support.

Contract — where processing is necessary to provide a paid product, programme or service you purchase from us.

Legal obligation — where information must be retained or processed to meet accounting, tax, regulatory or other legal requirements.

Consent — particularly for marketing emails and, where required, non-essential cookies or tracking technologies.

Where we rely on consent, you may withdraw it at any time.

4. Email marketing

We only send promotional marketing emails to individuals where we have an appropriate lawful basis to do so.

Where we ask for your consent, marketing consent is optional and separate from any request for a free resource.

You may therefore request a meditation or other free resource without agreeing to receive ongoing marketing.

If you consent to marketing, we record information such as when and how consent was obtained and the wording presented to you.

You can unsubscribe at any time using the unsubscribe facility contained in our marketing emails or by contacting us at [email protected].

We may retain a limited suppression record after you unsubscribe so that we can ensure that we do not send marketing to you again unless you subsequently provide valid new consent.

5. Cookies and website technology

Our websites may use cookies and similar technologies necessary to operate forms, pages, security and other website functions.

We may also use analytics, advertising or tracking technologies.

Where UK law requires consent for a non-essential cookie or similar technology, we will not activate that technology until you have made the appropriate choice.

You can change or withdraw your cookie choices where a cookie-management facility is provided.

6. Who we share information with

We do not sell your personal information.

We may share information with carefully selected service providers where reasonably necessary to operate Empowered Life TV. These may include:

HighLevel/LeadConnector, which we use for customer relationship management, forms, automation and email communications;

website and technology providers;

email-delivery providers;

payment providers such as Stripe where applicable;

analytics providers where permitted;

professional advisers such as accountants or legal advisers; and

regulators, courts, government authorities or law-enforcement bodies where disclosure is legally required.

Service providers are permitted to process information only for appropriate purposes and subject to relevant contractual and data-protection requirements.

7. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism is in place, such as UK adequacy regulations or approved contractual safeguards.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example:

information used only to provide a requested free resource and resolve delivery issues will not be retained indefinitely where there is no further lawful reason to keep it;

marketing information may be retained while you remain subscribed, subject to periodic review;

consent and suppression records may be retained where necessary to demonstrate compliance and respect marketing preferences;

customer, transaction and accounting records may normally be retained for up to six years where reasonably required for tax, accounting, contractual or legal purposes; and

other information is periodically reviewed and deleted or anonymised when no longer required.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights to:

ask for access to personal information we hold about you;

ask us to correct inaccurate information;

request deletion of information;

request restriction of processing;

object to certain processing;

receive certain information in a portable format; and

withdraw consent where processing is based on consent.

You also have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, contact [email protected].

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

11. Children

Empowered Life TV products and services are primarily intended for adults and we do not knowingly use our website to collect personal information from children for marketing purposes.

12. Security

We take reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security.

13. Changes to this Privacy Policy

We may update this Privacy Policy where our services, technology or legal obligations change.

The latest version will be published at:

https://empoweredlife.tv/privacy

The date at the top of the policy shows when it was last updated.

14. Contact

For questions concerning privacy or your personal information, contact:

TrustMatch Group Ltd trading as Empowered Life TV